Tales From the Desk Side: 2

Sometimes I have to deal with a certain amount of confusion.

Me, doing greeting: May I ask your name please?

Member: (first name)

Me: may I ask your lastname please? Member (after pause): (…last name)

Me: how may I help you?

Member: I need more.

Me: May I ask what medication you need?

Member: I need more.

Me: In order to find the medication, I need to know which one…

Member: um…. medication name (finally).

Me: would you like me to bill you, or put this on your card? Member: Yes.

Me: I gave you two options, which would you like?

Member: um… the card…

Oy!

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