The Nitty Gritty – Life Lessons from my job

I don’t know about you, but whenever I’ve started a new office/customer service job it seems like the training is half pablum, half semi/useful stuff, full of platitudes and not really of lasting use to anyone.  Not so with this new job, the one I talked about getting a month or so ago.

I started training this week and have been really impressed with the company.  Today I had a course in cooperative communication, and another in appreciating diversity.  Usually those are prime candidates for the Useless List.  This time, though, I was shocked!  I actually learned some things, and was reminded of useful advice I’ve heard before but don’t put in practice often enough.  I came away from the training inspired, not bored.

Here are some of the things I’ve learned, hopefully they’ll help you too.

“Be responsible for your actions.”  More people need to do this.  Being responsible isn’t being accountable to a higher authority, it’s recognizing what the right thing to do is, because it’s the right thing, then doing it.  I need to do this more too.

“Stay Positive.”  This is practically the watchword of the classroom I’m in, and the instructor reminded us on the first day that our jobs will be much more fun if we do this.  The material, though difficult, will also be easier to learn.  I agree with her 100% and want to do this more in my private life as well.

“Don’t focus your attention on your intention, but on the impact of your actions.”  I love this at the same time as I am infuriated by this.  It’s so easy to say “but I only meant to…” when a mistake has been made.  However, no matter what I might think, the effect of my actions is exactly the same no matter what I meant.  Focusing on the impact puts my attention where it needs to be to learn from what happened and do better next time.

“Be creative and flexible in your interactions.”  This was great because it reminded me that different people have different styles of interaction, so if you are flexible, you can get the most out of every meeting, be it casual or professional.

“To err is human, but to take responsibility for your part is professional.”   I love this.  It allows that mistakes can happen, but demonstrates a behavior that is the first step in the path to making amends and fixing the situation.

“The power of the pause.”   This is the best of all the tips, really, because it’s the one that lets you follow them.  Taking that extra second after you might have said or done something wrong, or someone else did, can be all the difference between a reasonable response and an unfortunate one.

 

 

https://dailypost.wordpress.com/prompts/grit/

Take up your quill and write your own destiny

I’m approximately halfway through my life, given current longevity rates for a person in my socioeconomic situation.  It’s causing me to see that I will never do the things I want to do unless I make them happen.  I can’t afford to wait, it’s time to decide what things I want to take the time to be good at.  Also, what things I want to do, and how to get there.  Here’s an example of what I’m talking about.

Growing up, I didn’t have much variety of music to listen to.  We had a few cassette tapes of folk music.  We didn’t go out and buy albums.  We didn’t have Mp3s to download, and I didn’t listen to the radio because I took the bus everywhere.  Listening to music on the internet was a total revelation to me when I went to college, but I didn’t do it much because music wasn’t really a huge part of my life.

Fast forward to meeting my wife.  She is a metal head.  I didn’t like it at first.  Gradually I started to and now power metal is my favorite genre.  For a long time I had a recurring dream about playing the guitar but I never did anything about it.

Tonight I got to hang out at a friend’s studio.  He’s been playing electric guitar for 38 years and wow, he’s good!  I haven’t listened to much live music so this was a real revelation.  The music touched me as never before.  I even liked the songs I normally wouldn’t like, as the sound enfolded me and stirred my deepest nerve endings.  I found myself totally comfortable in the studio.  I liked the smell of the air, the look of the equipment.  I didn’t feel out of place like I have in other musical venues.  It felt… right.  In fact, I was inspired to do a painting, which I’ll start tomorrow.

This reminded me of my dream of playing the guitar.  Perhaps, I thought, I could start playing one!  Time’s wasting, there are fewer days ahead than there are behind.  I can find a cheap used guitar to start with, and look at lessons on YouTube.  I can practice with headphones on so I don’t even bother the neighbors.  The point is, if I want to do this, I can make it happen by taking the first step, and then the next, and then the next.  I can have my dreams if I go about it in a sensible way.  As my guitar player friend said, “you have to decide you’ve already done it and then just get started.”

Is there a dream you’ve had that’s like this?  How might you write your own life story?

 

 

https://dailypost.wordpress.com/prompts/quill/

The greatest paper I’ve read this month

Okay, it’s metaphorical paper – the endless scroll that is a webpage.  Yet, I’m actually tempted to print this one out.  I found it thought provoking, refreshingly non-partisan, and eminently useful.  It’s a graphic discussion of core beliefs and how we learn, done by one of my favorite cartoonists.  Just click to follow – there’s a safe for work, and a not safe for work option!

header.png

 

 

https://dailypost.wordpress.com/prompts/paper/

 

 

 

Message in a Bottle

If you could write a message in a bottle to your former self, what would it be?

For the longest time, I didn’t have a clue.

Now, I know what I’d write to myself when I was in high school or early college.

I’d tell myself to find some career mentoring.  I’d also remind myself to take very good care of my teeth – those things are incredibly expensive to fix!  And I’d tell myself very gently that all this time I was spending in artistic pursuits wouldn’t mean anything if I didn’t push myself to actually improve.  I’d tell myself to get into weight lifting and a high protein diet when I went to college, and spend more time in STEM classes even if it meant getting a tutor.  Last of all, I’d remind myself that clearcut goals would let me go very far, instead of paddling around in low wage jobs for years after I got out.

I’d have quite a few things to say if I could throw a message to my former self.  Maybe she’d even read them and listen.  Who knows?

Now, here’s the more interesting question.  If you could write a message in a bottle to your future self, what would it be?  Put another way, imagine your future self.  What things would they have wanted you to know now?

Everything we do right now is a message to our future self.  How much care we take of ourself, how much money we save, how much we learn every day, what we do in our spare time, everything.

It can be useful and even fun to think about the future self we are creating at this very moment.

https://dailypost.wordpress.com/prompts/bottle/

Fear, Cliffs and Precipices

I’ve been scared of heights my entire life.

Mostly cliffs and steep stairways, steep hills, things like that.  It makes my knees go all watery when I look at pictures of that city in China, the one that’s all built on a cliffside and is nothing but dizzying views of the valley floor, far, far below.

It even makes me nervous to look at rock climbers when they are dangling from some difficult rock face.

At a writer’s retreat, I wrote the following passage:

What is it like, not to be afraid? I’ve never known. Among the planar ferns, carpeted with dew- bedazzled moss and roofed with maple clerestory, I’m fine. Or, watching mist-silvered ripples run cross mossy swells of granite. Or ranging mile on mile through fir and cedar pillars, hot pitch perfume rising to my nose. It’s easy to forget when things are comfortable.

But venturing along a cliffside trail, or threading a narrow planken bridge, I’m liable to turn… and there it is, a grinning vista. My blood runs icy as a spring when I contemplate infinity. Far peaks turn into fangs to bite me, friendly lake a vat to drown me, lovely trees just claws to catch.

“How lovely,” I hear from far away. “How picturesque!” For my best appreciation, it should stay in the picture. Caught between cliff and hill it’s all too easy to feel the footing fail, the world tilt askew and the mountain come tumbling on my bare head. Here, imagination turns from friend to foe. A stout stick and a will of unworked sponge-iron are my only defenses. Step by halting step I head for home.

I’d like to be able to stand atop a cliff or mountain, and not know what that fear meant. Not feel my heart slam against cage of ribs, not have my legs turn to egg noodle paste, not taste imminent death on the wind.

Until then, isn’t this fungus under the emerald-blanketed log a thing of beauty? And do you mind if I stay on my knees?

 

Anyone with a phobia can probably relate.   There’s a way through that terror.  The way is to remember that fear is a paper tiger.  If you realize that it can’t truly control you, and you face it and move through it, fear dissolves.  I have not been entirely successful yet.  However, whenever I truly practice this, I beat back fear.

 

 

via Daily Prompt: Precipice

https://dailypost.wordpress.com/prompts/precipice/

Two Weeks to Resignation – and a new Lifestyle

Some say your life flashes before your eyes when you are about to die. I don’t know if that’s true, but as my time of resigning draws nearer, little memories of this job keep coming up. That time my coworkers did something sweet, or something funny a team lead said. Little things. How hopeful I was when I was hired, how happy I was to have a job. My frustrations with upper management. Things I’ve learned, both large and small. My ecstasy when I saw a friend come back who nearly died twice, my overflowing joy as I hugged him back into the fold.

This hasn’t been an easy decision. I’ve weighed so many different factors. Distance from home, atmosphere, opportunities for advancement, pay, friendships. I’ve been thinking about it for months. When I finally was offered a good position, I thought it might vanish away like smoke. I even dreamed about it. Yet, it was real, and now only two weeks away. I find myself clearing up loose ends, planning my end. I clean up my work station, decide what saved information I’ll bequeath to my friends, decide where my locker loot will go. It’s like a death. I think I’ll bake something for my friends, including bringing something for the diabetics, to show them how much they’ve meant to me. I’ve spent a lot of time here, after all, and sometimes they feel like a second family.

As I tell people of my decision, they are happy for me but sad to see me go. I feel the same. I will miss so many people. Even though I feel anger at injustice from on high, still I’ve had so many intangible gifts. I tell each person with warmth and regret. I wish management could have improved things, if they had, I would have stayed. But their goals are my goals and mine are mine, and it’s time to go. I intend to make these last days good ones, working hard to serve my callers and train those who will follow me.

I know that someday my memories of this place will fade, I’ll learn new halls and doorways, and new faces will start looking like my family. I’ll be over the rocky ridge and back again in familiar country, but it’s going to take a bit of walking across barren ground, looking for landmarks. For me, nearly seven and a half years is a long time, the longest time I’ve worked in one place.

On my last day I’ll leave with head held high, wishing well to all I leave behind. Right now, I am trying to leave a legacy of helpfulness and good will. And there are two weeks to go.

 

Postscript:

There was another, somewhat unexpected fruit to that job – inspiration for my book, How to P!ss Off the Customers, which will be made into a second edition soon.  It’s a lighthearted look at the perils of working Customer Service, and available for sale on my Books page. 

 

via Daily Prompt: Lifestyle

https://dailypost.wordpress.com/prompts/lifestyle/

Ownership versus Right to Use

I remember what it was like when everyone was used to owning things. Increasingly, the trend is to pay for the use of something, but it’s not really yours. We rent houses and apartments, lease cars, and buy computers that lock us out from changing anything.

I remember a time when you could do what you wanted with what you bought. You controlled what you paid your hard earned money for. You could modify it, upgrade it, get rid of it, or fix it over and over. No warranty stickers to dissuade you, no secret wiring diagrams not available to the general public, and it was all put together so it could be taken apart again.

If you bought a computer, for example, you could get into the BIOS and change basic settings. You could upgrade or downgrade the operating system as you chose. And when you bought a piece of software, you bought it. You could use it for as long as you wanted. Ownership IS control.

Now, increasingly there are Windows chipsets that try to lock you in to one operating system. They stop working if you change it. Certain operating systems won’t even let you revert to earlier versions unless you want to completely wipe your hard drive. If you own something that doesn’t let you change it or alter it, can you really say you own it? Control is taken away from you, the buyer.

Software is also becoming a pay for use type service. You pay a yearly fee to use your software, even after buying it in the first place!  Then, companies reserve the right to mine your information if you’re connected to the internet, just like certain modern OS’s like Windows 10. Once again, you don’t truly own it, you just pay to use it, and the people who own the software get most of the benefit.

If you lease a car, you don’t really own it either.  Even if you own one, many modern cars aren’t serviceable by the owner, so if something goes wrong you have to bring it to a dealership or an expensive certified mechanic. You are forced to pay for services. Your vehicle becomes just another way for manufacturers to siphon money from you, and keep on siphoning it from you in the future.

That’s why I won’t buy a brand new car. That’s also why I won’t use Windows 10. I’ll use Windows 7, or Linux, but I demand the ability to adjust or fix what I own. I am interested in creating and producing, not being a cash cow for someone else. That’s also why I use ad blockers – so I won’t be data-mined so easily. I’m tired of giving up control. I won’t use subscription software, except for one program which is the best spyware and virus blocker I’ve yet found, and only costs $15 a year. I use open source software like LibreOffice and GIMP. I don’t use Mac products.

I vote with my dollars.

I hope others will too.

 

 

https://dailypost.wordpress.com/prompts/control/

via Daily Prompt: Control